Common
Questions

ordering and shipping
When will my order ship?

Orders typically leave our studio within 3–5 business days. During busy seasons, we ask for a little extra grace. You’ll receive tracking details the moment your package is on its way.

How long will it take to receive my order?

Most domestic orders arrive within 5–8 business days once shipped. If you’re placing a time-sensitive order, feel free to reach out. We’ll always do our best to help.
Do you offer local pickup or delivery?

At this time, we ship all orders directly from our studio. We hope to offer local pickup in the future—stay tuned!
Do you ship internationally?

Currently, we only ship within the U.S., but expanding our reach is on the horizon. If you’re outside the U.S. and feeling drawn to something, let us know—we’d love to hear from you.
How can I update or change my order?

If you need to make a change, please reach out within 12 hours of placing your order. Once it’s in progress, we may not be able to adjust it, but we’ll always try.
Can I send a gift? Will pricing be included in the box?

Absolutely, you can ship directly to a loved one. We never include pricing in our packages, and gift notes are always welcome.
Do you include gift notes?

Yes! Leave your message in the order notes at checkout, and we’ll include a handwritten card with your words, beautifully wrapped.

candle care and use
How do I get the most out of my candle?

Trim the wick to ¼" before each burn, allow the wax to melt fully to the edge, and avoid burning for more than 4 hours at a time. A little care goes a long way.
Why is the first burn so important?

The first light sets the tone. Let the wax pool fully reach the edges—this helps avoid tunneling and ensures your candle burns evenly every time.
How long should I burn my candle at a time?

For best results, enjoy your candle for 2–4 hours per burn. This helps preserve the fragrance and keeps the wax pool happy and even.
What should I do if my candle is tunneling or burning unevenly?

If tunneling happens, try a "foil rescue" or burn the candle a bit longer to allow the wax to catch up. We’re always happy to help if you’re unsure.
How can I reuse my candle jar?

Once your candle has finished burning, remove the remaining wax and clean the vessel with warm, soapy water. Use it to hold blooms, brushes, or little keepsakes.
Are your candles safe for pets or sensitive noses?

We use phthalate-free, clean fragrances, but every home is different. If you’re unsure, start with shorter burns and see how you (and your pets) feel.
Do your products contain phthalates or parabens?

Never. All of our candles are free from phthalates, parabens, and harsh additives. Beauty and safety go hand in hand.

Returns and Exchanges
Do you accept returns or exchanges?

We accept returns on unused items within 7 days of delivery. If something arrives damaged or not quite right, please reach out—we want you to love what you receive. Please note the buyer is responsible for the cost of the return shipping.
What if my order arrives damaged?

We pack each order with care, but if something breaks in transit, please send us a photo within 3 days of delivery. We’ll make it right.
Can I return a used candle?

Because our candles are hand-poured in small batches, we can only accept returns on unused items. If you’re unsure about a scent, let us know—we’re happy to guide you.
What’s your refund policy?

Refunds are issued for returned or damaged items in line with our return policy. Please allow up to 7 business days for processing once we receive your return.

Wholesale & collaborations
Do you offer wholesale pricing?

Yes—we love partnering with retailers who share our values. You can apply for a wholesale account via our Faire shop or contact us directly.
How can I stock Feather & Coco in my shop?

Head to our wholesale page to get started. We’re stocked on Faire and also take direct inquiries — however, you prefer to connect.
Do you offer custom or white-label options?

Not at this time, but it’s something we’re exploring for the future. Let us know what you have in mind!
Can I collaborate with you for a special event or gifting?

We love thoughtful collaborations. Whether it’s a small batch for a wedding or a creative partnership, we’re always open to hearing your ideas.

Product ingredients & values
What kind of wax do you use?

We use a natural coconut soy wax blend that’s clean-burning, long-lasting, and gentle on the air you breathe.
Are your fragrances natural or synthetic?

Our fragrances are carefully curated blends of essential oils and clean synthetics, free of phthalates and toxins, always chosen with care.
Are your products vegan and cruelty-free?

Yes. Every candle is 100% vegan and Leaping Bunny Certified. No animal testing, just thoughtful, joyful creation.
What does “Leaping Bunny Certified” mean?

It means our entire process, from sourcing to production, is verified to be cruelty-free. We’re proud to hold that promise.
What kind of wicks do you use?

Our wicks are lead-free cotton.